Every type of LED neon sign we build

No. An LED neon sign is a flexible silicone tube packed with LEDs, shaped to imitate the look of glass neon. Real neon is hand-bent glass tubing filled with gas. We sell both and we are not going to pretend they are the same thing. LED runs on 12V, weighs a fraction as much, will not shatter, and is what almost everything in this collection is. If you specifically want the real thing, we build hand-blown glass neon to order as well.

Custom signs start at 239.99 USD. The price is driven by how wide the sign is and how many colours it uses, not by the fact that it carries your wording. Ready-made designs start lower because the artwork is fixed, so if a design in one of the collections already says what you want, that is the cheaper route. Either way there are no design, artwork or revision fees, and no cap on revisions before you approve. You can watch the price move as you type in the sign designer.

5 cm, about 2 inches, and that is a manufacturing limit rather than a policy: a 6 mm tube needs roughly that much height to hold a letterform without the strokes running together. It matters more than people expect, because it is what stops a long phrase from fitting on a small sign. A 2 inch letter is still readable from around 60 feet, which is deeper than almost any room, so indoors you are choosing the smallest buildable size rather than the smallest readable one. Our sizing guide works through it properly.

Yes, when built to the outdoor specification, which carries an IP67 rating with a test report behind it. Say at the quote stage that the sign is going outside, because the build differs and it cannot be upgraded afterwards. For a permanent storefront sign read from the street, dimensional channel letters are usually the better answer than a neon-style sign, and an exterior illuminated sign normally needs a municipal permit either way.

The LEDs are rated at 50,000 hours. In practice the tube almost never fails first: the power supply or a connection goes, which is repairable rather than terminal. Our warranty covers free repair rather than replacement, so a fault means the sign gets fixed, not swapped. The troubleshooting guide covers what to check first, and it is usually the adapter.

Not necessarily. Most signs plug in, but battery powered versions exist precisely for venues that ban trailing cables and wall fixings, and freestanding tabletop pieces need no wall at all. Where a sign does plug in, the thing worth checking before you order is not the wall but the outlet: where it is, and whether you mind seeing the lead. Our mounting guide covers hiding the cable.