Refund Policy
We offer refunds for eligible returns within the 90-day return period from the date of purchase. To be eligible for a refund, the product must be unused, in the same condition as when you received it, and in its original packaging.
For international orders, free return shipping also applies.
Refunds will be issued in the original form of payment, unless otherwise requested. Please allow 10 business days for your refund to be processed and for the funds to be credited back to your account.
Custom orders do not qualify for a refund, but if you receive a customized order from AOOS and want to change the design, please contact us within 30 days of receiving the order. We provide unconditional design exchange and reproduction services.
To initiate a return or exchange, please contact us at service@aoos.com. Once we receive your return request, you will receive a prepaid return label or QR code to send the items back free of charge.
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team for assistance.
For international orders, free return shipping also applies.
Refunds will be issued in the original form of payment, unless otherwise requested. Please allow 10 business days for your refund to be processed and for the funds to be credited back to your account.
Custom orders do not qualify for a refund, but if you receive a customized order from AOOS and want to change the design, please contact us within 30 days of receiving the order. We provide unconditional design exchange and reproduction services.
To initiate a return or exchange, please contact us at service@aoos.com. Once we receive your return request, you will receive a prepaid return label or QR code to send the items back free of charge.
If you have any questions or concerns about our refund policy, please don't hesitate to contact our customer service team for assistance.