Return Policy
RETURN PERIOD
We offer a free 90-day return policy from the date of purchase. To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.
INTERNATIONAL RETURNS
Free return shipping also apply for international orders.
REFUND METHOD
Refunds will be issued in the original form of payment, unless otherwise requested. Please allow 10 business days for your refund to be processed and for the funds to be credited back to your account.
NON-RETURNABLE ITEMS
Custom orders do not qualify for a return. Although customized orders do not qualify for a refund, if you receive a customized order from AOOS but want to change the design, please contact us within 30 days of receiving the order. We provide unconditional design exchange and reproduction services.
RETURN PROCESS
To initiate a return or exchange, please contact us at service@aoos.com, Once we receive your return request, you will receive a prepaid return label or QR code to send the items back free of charge.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.
We offer a free 90-day return policy from the date of purchase. To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.
INTERNATIONAL RETURNS
Free return shipping also apply for international orders.
REFUND METHOD
Refunds will be issued in the original form of payment, unless otherwise requested. Please allow 10 business days for your refund to be processed and for the funds to be credited back to your account.
NON-RETURNABLE ITEMS
Custom orders do not qualify for a return. Although customized orders do not qualify for a refund, if you receive a customized order from AOOS but want to change the design, please contact us within 30 days of receiving the order. We provide unconditional design exchange and reproduction services.
RETURN PROCESS
To initiate a return or exchange, please contact us at service@aoos.com, Once we receive your return request, you will receive a prepaid return label or QR code to send the items back free of charge.
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team for assistance.