Custom channel letters, built to your logo and your landlord's sign criteria

They are quoted per project rather than sold at a list price, because the figure is driven by how many letters there are, how tall they are, which lighting type you choose and how they mount. A short word in modest letters and a long name in tall halo-lit letters are different orders of magnitude. Send your logo and the wall width and you get a written price with drawings, at no cost and with no obligation. There are no design, artwork or revision fees, and no limit on revisions before you approve. If a light box would serve you better for the budget, we will say so.

Almost certainly, if the sign is exterior and illuminated. Rules are set locally, so the only reliable answer comes from your own municipality, and your landlord's approval does not substitute for it. Plan for permit review to be the longest single stage of the project, often longer than fabrication. We supply the dimensioned shop drawings and pattern files a permit application and an installer both need. See what the permit process actually involves.

Building and shipping the letters runs up to 30 days for a large or complex set, counted from the day you approve the drawings. The part people underestimate is everything before and after: permit review can add weeks, and installation has to be booked. If you are working towards an opening date, use the date checker above, and tell us the date rather than the deadline you hope for. We would rather say no early than miss it.

Front-lit if you need to be read; halo if you need to look expensive. Front-lit letters push light straight out of the face and stay legible from much further down the street. Halo letters throw their light backwards onto the wall, which photographs beautifully and reads considerably less well at distance, and they depend on a pale, flat wall to work at all. A dark or textured facade kills the effect. The full comparison of the four types covers trimless and open face as well.

Either flush to the wall, with wiring run behind it, or on a raceway, which is a horizontal housing that carries the letters and the electrics so the facade only needs a few penetrations. Many landlords and most shopping centres require a raceway for exactly that reason, and some sign criteria documents specify letter height, lighting type and colour as well. Get those criteria before you fall in love with a design, because they usually decide how tall your letters are allowed to be.

In almost every case the letter itself is fine and the fault is in the power supply or a connection, which is the normal failure pattern for LED illumination and is repairable rather than terminal. The LED modules are rated at 50,000 hours and run on 12V, and exterior letters are built to an IP67 rating. Our warranty covers free repair rather than replacement. The troubleshooting guide walks through what to check before you call anyone out.