FAQ

1, Do you make custom neon signs?

Yes, We can customize your personalized neon lights, use our tool for customising your personal neon. You can choose from a fixed selection of colours, fonts and backgrounds.

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You can also use our online form to specify more details for your project and get a personalised quote.

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2, Can you ship it to our country? What are shipping costs?

We ship worldwide. Free worldwide shipping.

Economy shipping (4 weeks) : Free

Standard shipping (2 weeks): $9.99

 

3, Is it safe if we want to hang it on artificial floral or on boards?

Yes,It is safe on artificial floral or on boards.

 

4, Is it easy to hang it on the wall or a window?

Yes, Neons that are pre-mounted on transparent acrylic can easily be hung onto the wall.

Two holes on the transparent backplane only needs screws to be attached. Once up on the wall, you only need to plug it in and use the switch to turn it on.

In case you are planning to hang down the neon from the ceiling or a window,You can select the  suspended option when you add item to cart, that is perfect for your store window or event. This mounted option is elegantly suspended from above by thin steel cables. Fixtures are provided for both ends of the steel cable, holding the acrylic securely to the ceiling above.

 

5, What options are there for size?

We can customize any size, You can also use our online form to specify more details for your project and get a personalised quote.

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Larger products will be split into modules to aid handling throughout shipping and installation.

 

6, How long of the cables?

The output cable length up to 1.5m.

 

7, What does the dimmable option mean?

If you select the neon with a dimmer, you can adjust the brightness of the neon.

 

8, What's the life span of the sign?

Neon signs can run for a very long time (~10 years) but it always depends on the usage and environment conditions. The lifetime of these light sources is usually counted on hours of glow, so the less you use them, more they will last.

 

9, Can it be battery operated with a remote switch?

All neon signs need to be plugged in, But you can wired the neon power supply into household electrical circuit and use remote switch to turn your neon sign.

 

10, How long would it take to receive my neon sign?

Most orders are custom made and delivered within approximately 2 weeks.

We normally deliver customized products within 2-3 weeks. We’ll provide a tracking number once the product left our warehouse.

 

11, How can I check on the status of my order?

Once we have sent out your order, you will receive an e-mail notification with the tracking number. You can retrieve the status of the shipment after two days via the link sent to you.

 

12, What happens if my neon doesn’t work at the time of arrival?

We are very careful in packaging the neon installations. If it was damaged in shipping, please send a picture to service@aoos.com, We’ll provide you with new installations as soon as possible. Straightforward and free of charge. (If it was human damage, it is not within our warranty.)

If your neon doesn’t work at the time of arrival, you can send us a video of 10 seconds, we will find the problems and solve all the problems for customers.

 

13, What is AOOS return policy?

You can return installations within 180 days of delivery. We’ll be happy to offer a refund. Please provide feedback why you’d want to return products: we are working hard to continuously improve our production. Unfortunately we don’t offer returns for customized products. Please send an email to service@aoos.com in case of any product faults.

 

14, How do I return an item?

Undamaged items from the AOOS.COM may be returned within 180 days. Please send an email to service@aoos.com. We’ll provide you with a personal return label, that you can print and secure on your package. All of these details are also sent out via email. We will refund the product soon as we have received and surveyed the goods. Please let us know as to why you wanted to return products: we are working hard to continuously improve our services and your feedback is an integral part of this. Unfortunately we don’t offer returns for customized products. Please send an email to service@aoos.com in case of any product faults.

 

FOR BUSINESS

AOOS produces custom neon signs for businesses of all backgrounds. Indoor for a tradeshow or outdoor for a restaurant, hanging from the ceiling or mounted on a wall we will devise the ideal solution for you. If you can imagine it, we almost always can produce it.