Frequently Asked Questions
What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
Will I be charged sales tax?
Sales tax will apply for orders shipped to Alabama, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, Wyoming. Please note: Sales tax rates vary by state and are subject to change. Be sure to enter your shipping address at checkout to see the sales tax amount.
What methods of payment do you accept?
We accept all major credit cards as well as Paypal. Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Aoos CUSTOM.
How do I track my order?
To keep track of your order including status of Production and shipment,Pleas type below your order number and amail here: Track My Order
Do you provide gift wrapping and a gift messaging card?
Yes, we provide gift packaging materials and a gift messaging card.
Can you ship worldwide? Can plugs and voltages meet our local standards?
Yes, Free worldwide shipping. The plug and voltage are suitable for your local standard.
When will I get my order?
All orders typically take 5 days to process + shipping time.
Economy shipping (4 weeks) : Free
Standard shipping (2 weeks): $9.99
We may split your order into multiple shipments. If this occurs, you’ll be notified and receive a tracking number for each shipment.
Can I get my order expedited?
You can select "standard shipping" at checkout for your orders. You can get your order within 2 weeks.
What is your return policy?
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 90 days. Returns will be refunded in the original method of payment. You must postmark your items for return within 90 days of delivery receipt to be eligible for a refund.
Please note: We do not accept returns on custom items.
How can I return my order?
If you are unsatisfied with your purchase for any reason, Or if your item was damaged upon receipt or if you believe the item you ordered has a manufacturer's defect, please reach out to firstname.lastname@example.org.
When will I receive my refund?
Your return will begin to process immediately and the full refund amount will appear back in the original account within three to five business days.
What types of Gift Cards do you offer?
We offer both a Digital Gift Card and a Gift Card Set. The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout.
The Gift Card Set is packaged in a beautiful gift box and features a note insert for a personalized message. Use the “Gift Message” field at checkout to leave your message for the gift recipient.
How do I send a Gift Card?
The Digital Gift Card is delivered via email to the buyer immediately after purchase with instructions on how to redeem the gift amount at checkout. The buyer will need to forward the email to the recipient or print it out to gift it in person.
The Gift Card Set is delivered via USPS to the shipping address specified during checkout. You may choose to send it to yourself to gift it to the recipient in person or to send it directly to the recipient by entering his or her shipping address at checkout.
How do I redeem my Gift Card?
At checkout, click “Enter a Gift Card or discount code,” type your Gift Card code into the empty field and select “Apply.”