● Q: Is it easy to hang on a wall?
● A: Yes, just hang it up with two screws or a rope.
● Q: If I can't nail anything to the wall, how would I hang it?
● A: We can customize it to be self standing on a desktop, or hanging from a window or ceiling.
● Q: If I want to hang it on artificial flowers or boards, is it safe?
● A: Absolutely! Our neon lights are 12V low voltage output, and have no risk.
● Q: Is it safe for kids?
● A: Yes, our lights are made from soft silicone tubes and are very safe to be around children.
● Q: Is the brightness on your signs dimmable?
● A: Yes, you can select an option to make your light dimmable before you add it to the cart. When your light is dimmable, you can adjust your neon to any brightness you want.
● Q: If I don't have a wall socket, can it be battery operated?
● A: It can be customized to be battery operated (AA Batteries are not included in the standard configuration), but we suggest using electricity because it is more economical.
● Q: Can the signs be hardwired into an electrical fitting in the wall?
● A: Your light will come with a low voltage adapter plug. The plug can be cut and hardwired into an electrical fitting, but you will need to keep the adapter.
● Q: Can this item withstand rain and outdoor weather?
● A: Yes! We can customize it to be rainproof.
● Q: Is it noisy? Meaning is there a constant buzz from the light?
● A: There is no noise at all. The light is silent!
● Q: Can I get a custom color?
● A: Yes, you can choose a custom color from our 10 available color options before you add it to your cart.
● Q: Can you customize some parts of this item in another color?
● A: Yes, we can customize mixed colors for your item.
● Q: Can you customize the size of your neon light?
● A: Yes, you can choose a custom size before you add it to your cart. If you want a larger customized size, please send us an email and we will send you a quote. service@aoos.com
Note: Larger products will be split into modules to aid handling throughout shipping and installation.
● Q: How can I get a custom neon signs? How do I go about getting a quote? I want to customize different characters and patterns.
● A: You can visit our custom listing: Customize Neon and create your custom neon signs. You also can send us an email and we will quote for you. Reach us at service@aoos.com
● Q: If we choose a custom phrase, do you have restrictions on the amount of letters over a certain distance?
● A: Generally, there is no limit. If the rest of the text does not appear in the customizer panel, don’t worry, we will make the complete text. You can always inquire us if you have any questions at service@aoos.com
● Q: Can I upload images to be made into a custom sign, or do you only customize text?
● A: We can make any design, logo, pattern or text. You can upload images through the customizer page.
● Q: How long are the cables? Can you customize the length of the cable?
● A: Each neon light comes with 10 ft cables, Yes, you can send us a message with your preferred cable length and we will customize custom cables for you.
● Q: Can you customize the color of the backplane?
● A: The standard color of the backplane is transparent, but you can choose a custom color from our 10 available color options (including the mirror).
● Q: How does it look during the day?
● A: Beautiful! The transparent wires almost invisible and don’t ruin the aesthetic of the piece. It looks very nice and clean.
● Q: What is the turnaround time for a custom order?
● A: We deliver our products within two weeks from the order date.
● Q: Can you make the neon light mirrored?
● A: Yes, We can customize the neon light mirrored, If you hanging it on a wall opposite to a mirror, The neon light is readable when looking into the mirror.
● Q: Can you ship worldwide? Can plugs and voltages meet our local standards?
● A: Yes, we ship worldwide. The plug and voltage are suitable for your local standard.
● Q: What is the after sales refund guarantee?
● A: 1 Year After Sale - 90 Days Money Back Guarantee, If you are not satisfied, please feel free to email us and we will refund or replace your sign with a new one. We respond to messages within 8-10 hours.
● Q: Do you provide gift wrapping and a gift messaging card?
● A: Yes, we provide gift packaging materials and a gift messaging card.
